Frequently Asked Questions (FAQ)

1. Where do you ship from?

We ship from our US warehouses located in California and New Jersey.

2. How long does delivery take?

Orders are processed in 1–3 business days and usually arrive within 3–7 business days.

3. Do you ship internationally?

Currently, we only ship within the USA.

4. What payment methods do you accept?

We accept secure payments via PayPal.

5. How do I track my order?

Once your order ships, you’ll receive a tracking number by email. You can use this to track your package online.

6. What if I receive a damaged or defective item?

Please contact us within 7 days at cozyluxexusa@gmail.com, and we’ll arrange a replacement or refund.

7. Can I return an item?

Yes, we accept returns within 30 days if the product is unused and in original packaging.

8. How do I contact you?

For any questions, you can reach us at cozyluxexusa@gmail.com