Frequently Asked Questions (FAQ)

Cozy Luxe – Frequently Asked Questions (FAQ)

1. Where do you ship from?  
   We ship from our warehouses located in California and New Jersey, USA.

2. How long does delivery take?  
   - USA Orders: Processed in 1–3 business days and delivered within 3–7 business days.  
   - International Orders: Processed in 1–3 business days and delivered within 7–15 business days (delivery times may vary depending on the country and customs).

3. Do you ship internationally?  
   Yes! We now ship to many countries worldwide. Delivery times vary by location.

4. What payment methods do you accept?  
   We accept secure payments via PayPal, which is available in most countries.

5. How do I track my order?  
   Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package online.

6. What should I do if I receive a damaged or defective item?  
   Please contact us within 7 days at cozyluxexusa@gmail.com with photos of the item, and we will arrange a replacement or refund.

7. Can I return an item?  
   Yes, we accept returns within 30 days if the product is unused and in its original packaging. Return shipping is free for defective items, but shipping fees may apply for other returns.

8. How do I contact you?  
   - Email: cozyluxexusa@gmail.com  
   - Live Chat: Available on our website (located in the bottom-right corner).